Question 1

What are Cake Pops / Cakesicles?

Accepted Answer

Cake Pops and Cakesicles are delicious bite-sized treats and can be decorated to match any theme or event. They are created from a blend of sponge cake and rich buttercream.

Question 2

How do I store my treats?

Accepted Answer

Please refrigerate your treats when received and consume within one week. Our treats tend to taste best at room temperature.

Question 3

How will my order be packaged and shipped?

Accepted Answer

All treats will be packaged in cellophane bags and tied with a twist tie. If you would like to display your treats, please inform us so we can tie them loosely. They will be packed in a postal box with bubble wrap. We cannot control the handling of our postal boxes by the courier and therefore do not take any responsibility if treats are damaged during transit.

Question 4

Do you do large orders for events or parties?

Accepted Answer

Yes – we would love to cater for your event. We have previously done weddings and large events. Refer to our Instagram page to get some inspiration. Personalised treats are available and will be a fabulous addition to your event. Please contact us via email for more information!

Question 5

What is your return policy?

Accepted Answer

All of our treats are hand made to order and we take  great pride in our work, from creation to shipping. As they are a food  product (a perishable item) we are unable to issue a refund or accept any returns. Please contact  us if you have an issue with your order and we would more than happy to assist you. Any shipping delay-related issues should be discussed directly with the  courier.

Question 6

Allergy information

Accepted Answer

The treats contain wheat, dairy, soya, eggs & gluten. They are prepared in the same environment where there are nuts, wheat, soya and dairy. Please get in touch if you have any dietary requirements and we will try to accommodate them.

Question 7

My order is late, lost or damaged

Accepted Answer

To allow for any COVID-19 delays, please select a dispatch date a few days earlier than you require them. Any shipping delay-related issues should be discussed directly with the courier.

Every effort is made to protect your treats during shipping and while we never expect damage to occur, Tempting Bakes cannot be held responsible or offer refunds for any damage and/or delays that occur once your order has been posted.

Question 8

Can I collect my treats?

Accepted Answer

Yes of course you can! Please get touch with us via email (info@temptingbakes.co.uk) with your name and order number to arrange a mutually convenient time. The collection address is in Northwood, HA6.

Question 9

Is there a minimum order?

Accepted Answer

Yes there is a minimum order of £20 excluding postage costs. You can add a mixture of treats to your basket to reach the minimum amount.

Question 10

How far in advance do I have to order my cake pops?

Accepted Answer

We require a two weeks notice for your orders. Please order early as we are in great demand. Due to COVID-19 there may be some postal service delays so please bear this in mind when selecting your dispatch date.

Question 11

Can I include a gift note?

Accepted Answer

Yes you can! We have a wide variety of gift notes that you can choose from. If you’d like to include a personalised message  please let us know.

Frequently asked questions